Terms & Conditions
Last Updated: 23rd June 2026
1. Introduction
These Terms & Conditions govern your use of the services provided by CV Suite.
CV Suite is a trading name of AIPC Holdings Ltd, a company registered in England and Wales under company number 15036332, whose registered office is:
7 Princes Square
Harrogate
North Yorkshire
HG1 1ND
United Kingdom
References to “CV Suite”, “we”, “us” and “our” refer to AIPC Holdings Ltd trading as CV Suite.
By purchasing any service from CV Suite or using our website, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms & Conditions, you should not purchase our services or use our website.
2. Our Services
CV Suite provides professional career services, including but not limited to:
- CV Writing
- Resume Writing
- Cover Letter Writing
- LinkedIn Profile Writing
- Interview Coaching
- CV Reviews
- Career Documentation Services
- Other related career support services
All services are bespoke and tailored to the individual client based on the information provided during the consultation and project process.
3. Orders & Payments
Full payment is required at the time of purchase unless otherwise agreed in writing.
All prices displayed on our website include any taxes that we are legally required to charge.
We reserve the right to refuse, cancel or suspend an order where payment cannot be authorised, fraudulent activity is suspected, or where we are unable to fulfil the service requested.
If a billing error occurs, we will investigate promptly and issue any appropriate refund or adjustment.
4. Consultations
Many of our services include an initial consultation by telephone, video call or another agreed communication method.
The purpose of the consultation is to allow us to understand your background, career objectives, experience and requirements before work begins.
Delays in attending scheduled consultations or providing requested information may result in corresponding delays to project delivery.
Consultation sessions are intended to establish project requirements and scope. Additional consultations may be offered at the discretion of your assigned consultant or writer.
5. Delivery & Turnaround Times
Our standard turnaround time for first drafts is three (3) business days following your consultation call and receipt of all information required to commence work.
Delivery times are estimates rather than guarantees and may vary depending on project complexity, client responsiveness, revision requirements, seasonal demand, or circumstances beyond our reasonable control.
We aim to complete revision requests within one (1) business day wherever possible, although more complex amendments may require additional time.
CV Suite cannot accept responsibility for missed application deadlines. We strongly recommend engaging our services at least ten (10) business days before any important application, interview or submission deadline.
6. Revisions
We will work with you through reasonable revisions to ensure your documents accurately reflect your skills, experience and career objectives.
If you are dissatisfied with any aspect of the service provided, you should notify us as soon as possible so that we can address your concerns.
Where appropriate, we may reassign your project to another writer or consultant at no additional cost.
7. Project Completion & Inactivity
Projects may be automatically archived following fourteen (14) days of inactivity from the client.
Projects that remain inactive for more than thirty (30) days may be considered complete and closed.
Requests to reopen archived projects will be considered at our discretion and may be subject to writer availability.
It is the client’s responsibility to review drafts and provide feedback within a reasonable timeframe.
8. Cancellation & Refunds
As our services are personalised and created specifically for each client, cancellation rights may be limited once work has commenced.
If you cancel your order before work has been assigned to a writer or consultant, you will receive a full refund.
If cancellation is requested after work has commenced, any refund will be assessed on a case-by-case basis and may be reduced to reflect work already completed.
Once first drafts have been delivered, refunds will generally only be considered where we have failed to provide the service purchased or are otherwise required to do so by law.
No refunds will be issued solely because a client changes their mind after work has commenced.
Nothing in this section affects your statutory rights.
9. Client Responsibilities
You are responsible for ensuring that all information supplied to CV Suite is accurate, truthful and complete.
You acknowledge that CV Suite prepares documents based upon information provided by you and cannot be held responsible for inaccuracies, omissions or misleading information supplied by the client.
You are responsible for reviewing all documents before use and ensuring they accurately represent your qualifications, employment history, achievements and experience.
10. Interview Coaching Services
Interview Coaching services are intended to provide guidance, preparation techniques, practice exercises and professional advice.
CV Suite cannot guarantee interview invitations, job offers, promotions, salary increases, employment outcomes or any specific result arising from the use of our services.
Success in recruitment processes depends on numerous factors beyond our control, including market conditions, employer requirements, competition, interview performance and individual circumstances.
11. Employment Outcomes
CV Suite provides professional document writing, review and interview preparation services designed to help clients present themselves effectively to prospective employers.
While our services are intended to improve the quality and effectiveness of your career documents and interview preparation, we cannot guarantee interviews, job offers, employment, promotions, salary increases or any other specific outcome.
Employment decisions are made solely by employers and are influenced by factors beyond our control, including market conditions, competition, qualifications, experience and individual employer requirements.
12. LinkedIn Profile Writing
Our LinkedIn Profile Writing service provides professionally written content for your LinkedIn profile.
Unless expressly agreed otherwise, we do not access, create, manage or maintain LinkedIn accounts on behalf of clients.
Clients are responsible for uploading and maintaining content within their own LinkedIn accounts.
13. Delivery Formats
Documents are normally supplied in Microsoft Word (.docx) and PDF format.
While we will make reasonable efforts to assist with compatibility issues, we cannot guarantee compatibility with all devices, operating systems or software applications.
Alternative formats may be provided where reasonably possible.
14. Intellectual Property
All intellectual property rights relating to our website, branding, content, systems and materials remain the property of CV Suite or its licensors.
Upon full payment, clients receive full rights to use the final documents created specifically for them for personal and professional purposes.
You may not reproduce, distribute, copy or commercially exploit content from our website without our prior written permission.
15. Privacy
Your privacy is important to us.
Information regarding how we collect, use, process and protect personal information can be found in our Privacy Policy and Cookie Policy, which form part of our website documentation.
16. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded under applicable law.
To the fullest extent permitted by law, CV Suite’s total liability arising from any claim relating to our services shall not exceed the amount paid by the client for the service giving rise to the claim.
CV Suite shall not be liable for indirect, consequential or special losses including loss of profits, loss of business opportunities, loss of revenue, loss of anticipated savings, loss of data or missed application deadlines.
17. Complaints
If you are dissatisfied with any aspect of our service, please contact us in writing at support@cvsuite.co.uk.
We aim to acknowledge complaints within two (2) business days and provide a substantive response as quickly as reasonably possible.
Where a complaint cannot be resolved internally, both parties may agree to seek independent mediation or alternative dispute resolution.
18. Website Use
You agree to use our website only for lawful purposes.
You must not misuse our website, attempt to gain unauthorised access to our systems, introduce malicious software, or engage in activity that may impair the operation of the website.
While we make reasonable efforts to ensure the accuracy of information published on our website, we do not guarantee that all content will always be complete, accurate or up to date.
Links to third-party websites are provided for convenience only. CV Suite is not responsible for the content, security, availability or privacy practices of third-party websites.
19. Changes to These Terms
We reserve the right to update or amend these Terms & Conditions from time to time.
Any changes will take effect immediately upon publication on our website unless otherwise stated.
The latest version will always be available on our website.
20. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising from these Terms & Conditions or the services provided by CV Suite shall be subject to the exclusive jurisdiction of the courts of England and Wales.
21. Contact Information
CV Suite
A trading name of AIPC Holdings Ltd
Company Number: 15036332
Registered Office:
7 Princes Square
Harrogate
North Yorkshire
HG1 1ND
United Kingdom
Email: support@cvsuite.co.uk
Website: www.cvsuite.co.uk